Refund & Cancellation Policy
How cancellation and refund requests are reviewed for BlogGraph service projects.
1. Scope
This policy applies only to BlogGraph service projects, including website design and development, landing page design, and funnel building. It does not apply to digital products.
2. Project cancellations
Clients who wish to cancel a project should email info@bloggraph.com in writing. Requests are reviewed against the accepted proposal, agreed scope, payment terms, project stage, and work completed at the time of cancellation.
3. Case-by-case refund review
Refund requests are reviewed individually. Depending on the circumstances, a full refund, partial refund, or no refund may be appropriate. Relevant factors may include completed work, approved milestones, payments received, the reason for cancellation, and any third-party costs that were disclosed and agreed to in advance.
4. Work completed and costs
Fees for work already completed or milestones already delivered may not be refundable where permitted by the agreed terms and applicable law. Third-party costs may be deducted only where they were clearly disclosed, agreed to in advance, and the deduction is legally permissible. BlogGraph will explain the basis of any refund decision.
5. How to request a refund
Email info@bloggraph.com with your name, project details, payment reference, reason for the request, and any relevant supporting information. We will review the request and respond within a reasonable period.
6. Your legal rights
Nothing in this policy limits or excludes consumer or other legal rights that cannot lawfully be excluded under applicable law. Any project-specific cancellation terms should be agreed in writing before work begins.
7. Contact
For service-project cancellation or refund enquiries, contact info@bloggraph.com.